- Jun 9, 2020 11:06 pm GMT
Months into the pandemic, customer service reps are settling in to working from home. Initially, the shift presented a few challenges for everyone. Space, equipment, internet speeds are the most common concerns. Ensuring every employee has the proper technology is the first hurdle. New Hampshire utility company, Unitil overcame that obstacle quickly. With a cloud-based telephone system already in place and a handful of employees already working from home, their team was up and running remotely in just a few days. Employees explain how they meet the needs of customers despite children playing and dogs barking in the background. What's the ‘re-entry’ plan for your utility CSR employees? Or is this the new norm?
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