Understanding Where Low-Income Utility Customers Reside and Reaching Them
- May 22, 2020 11:23 pm GMT
This item is part of the Special Issue - 2020-05 - Customer Care, click here for more
There has never been a more critical time for utilities to help their most vulnerable customers seek relief and ultimately recover from the coronavirus crisis. Many utilities have enacted measures to do just that, including suspending service disconnections, reconnecting customers in the dark, waiving late payment fees, and offering flexible payment plans.
However, with economic forecasts predicting a long-lasting recession, many households could struggle for several months to pay utility bills and other basic needs.
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