This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Oct 13, 2021
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As customer expectations accelerate, how will your utility provide digital interactions, timeliness, clarity, and ease of access? The results of a recent McKinsey & Company study show that utilities can control the customer’s experience and even take advantage of an outage or complaint to improve customer satisfaction.

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