Transform the Customer Experience with a Mobile-Optimized Outage Map
- Feb 3, 2020 8:39 pm GMT
It comes as no surprise that mobile internet usage has been (and continues to be) on the rise. Mobile traffic has increased by over 200% in just five years and now accounts for more than 50% of all sessions.
People are doing more from their phones than ever before, and in accordance with this shift, customers have come to expect their utility to deliver a truly frictionless mobile experience.
One of the most important features utilities can offer their mobile app users is outage reporting and communications.
Logically speaking, customers are far more likely to consult a mobile device during outages than a television or desktop computer (both of which depend on electricity). Because of this, it’s important to make sure your outage management system is optimized for mobile use.
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