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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Jul 7, 2020
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FPL's award-winning customer service coupled with reliability has led to another year of recognition. The study shows the utility is the most trusted electric provider in Florida and ranked fourth among its electric utility peers nationwide. Escalent’s scoring system is based on customer focus, community support, communications effectiveness, reliable quality, environmental dedication and reputation.  How close are branding and reputation connected to customer service?  Are your CSR's making a good name for you?

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