FPL's award-winning customer service coupled with reliability has led to another year of recognition. The study shows the utility is the most trusted electric provider in Florida and ranked fourth among its electric utility peers nationwide. Escalent’s scoring system is based on customer focus, community support, communications effectiveness, reliable quality, environmental dedication and reputation. How close are branding and reputation connected to customer service? Are your CSR's making a good name for you?
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.