"These bills are insane and unsustainable,” said New York Senator James Skoufis. Central Hudson and other utilities within the state are being investigated. On their homepage, the utility assures customers that they ‘do not dictate energy supply prices, nor do we profit from them.’ The utility encourages customers to research fixed price options or alternative supply offerings to offset steep energy costs. Some complain rates have increased without explanation. What success has your utility had communicating clearly with customers and what is the best approach for your area and customer base?