This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Nevelyn Black's picture
Writer Independent

Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
  • 809 items added with 469,181 views
  • Mar 5, 2022

"These bills are insane and unsustainable,” said New York Senator James Skoufis.  Central Hudson and other utilities within the state are being investigated.  On their homepage, the utility assures customers that they ‘do not dictate energy supply prices, nor do we profit from them.’  The utility encourages customers to research fixed price options or alternative supply offerings to offset steep energy costs.  Some complain rates have increased without explanation.  What success has your utility had communicating clearly with customers and what is the best approach for your area and customer base?


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