This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Nevelyn Black's picture
Writer, Independent

Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Dec 20, 2022
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In an effort to improve customer services, many utilities are offering more billing options.  Unfortunately, they’re not all having success.  After launching a new billing system in September 2021, Central Hudson Gas and Electric immediately saw problems.  Now customers are complaining, and state regulators are investigating.  What are some lessons learned and what can help other utilities take the leap to improve services without fear?

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