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Customer Care Group

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.

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Esri

Esri, the global leader in geographic information system (GIS) software, builds the most powerful mapping and spatial analytics technology available.

Experts

Bill Meehan

Director, Utility Solutions, Esri

Pat Hohl

Director - Electric Industry Solutions, Esri

Content

GIS Elevates Utility Customer Care
Common Information Model (CIM) CIMplified – Part 1 – The Basics

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Communities

Digital Utility Group
Grid Professionals Group

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Anterix

Anterix enables next-generation communications platforms that support grid modernization and cybersecurity strategies. Our 900 MHz spectrum supports secure, reliable, cost effective, and...

Content

Welcome Alice Moy-Gonzalez: New Expert in the Digital Utility Community - [an Energy Central Power Perspectives™ Expert Interview]
Carlos L’Abbate, Interview by Energy Central: New Expert in the Digital Utility Community

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Communities

Clean Power Professionals Group
Customer Care Group

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ACI Worldwide

As an unrivaled leader in billing and payments, the ACI Speedpay solution is proven to drive efficiency and increase collections. ACI provides real-time payments capabilities and enables...

Content

Accelerate Arrearage Collections with ACI Speedpay®
ACI Speedpay Pulse Trend Report | Bridging Consumer Gaps in Utilities Payments

Communities

Utility Management Group

Guidehouse

Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting.

Content

State and Future of the Power Industry
System of Systems Approach to DERMS Helps Balance DER Orchestration

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Communities

Utility Management Group
Grid Professionals Group

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Questline

Questline is a content marketing agency that provides digital engagement and program promotion solutions to energy utilities who want to build long-term relationships with their customers.

Content

Questline Wins Five Prestigious 2021 Content Marketing Awards for Energy Education Infographics
Data Shows More Communication Leads to Greater Trust for Energy Utilities

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Communities

Utility Management Group
Customer Care Group

SensorSuite

We are a seasoned team of experts and strategists in creating building utility efficiencies which includes DR and OR utility logistics, energy efficiency, building performance, Smart Grid and IoT...