
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Snake causes about 3,000 city electric customers to lose power | Robesonian
A snake that got into a substation caused a power outage and the local newspaper writes a short story. Is this huge news? No, but it is interesting, so keep that in mind when pitching stories about your utility. "Dog bites man" isn't news, but "Man bites dog" might be. Things like this have a way of humanizing your utility, which can be valuable in its own right.
Snake causes about 3,000 city electric customers to lose power | Robesonian
LUMBERTON — Blame it on a snake.
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