Smart Homes. Smart Members. Smart Solutions.
- Jun 11, 2019 7:40 pm GMT
What is customer care? It’s become a buzzword in the utility industry, really serving as a stand in for understanding energy consumers and serving them as efficiently as possible.
One avenue for enhancing customer service is technology. Traditional technology solutions have enhanced the utility office, from accounting and billing to customer service and resource tracking. Technology has now breached the walls of the utility and landed in the hands of energy consumers in the form of web interactions, mobile apps and now smart-home devices.
More and more homes are adding smart home technology, most of them in the form of devices like Amazon Echo or Google Home. These devices have changed the way customers interact with technology, and how utility organizations can interact with their consumers.
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