Six Ways Utilities Can Deliver the “Care” in Customer Care
- May 28, 2020 11:22 pm GMT
This item is part of the Special Issue - 2020-05 - Customer Care, click here for more
By: Michael Manfredo, Senior Principal, Customer Experience, West Monroe - Mike Patelski, Senior Manager, West Monroe
The need to engage with customers is largest when their needs are highest. Companies, including utilities, need to build a reservoir of trust and goodwill that will remain intact in the short and long term. The new reality we live in has created unprecedented challenges to human interaction. And as the world begins to re-emerge and recover in a new world, here are six ways utilities can help lead the charge to focus on the “care” in customer care.
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