This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

WARNING: SIGN-IN

You need to be a member of Energy Central to access some features and content. Please or register to continue.

Podcast / Audio

Six Energy Trends for 2020

image credit: © Con Edison

In 2020 and beyond, Con Edison will continue to harden the electric grid against vulnerabilities identified in its newly released Climate Change Study. It will integrate more renewable energy sources, improve reliability with battery storage technology, and optimize energy efficiency with artificial intelligence.

In the latest episode of Plugged In, Con Edison kicks off the year with an overview of the six top energy trends to watch and how they affect customers.

Con Edison’s Matthew Ketschke, senior vice president of Customer Energy Solutions, discusses key energy trends and what they mean for customers. Listen to Plugged In to hear what Ketschke has to say on:

  • Climate change
  • Renewable energy 
  • Artificial intelligence 
  • Electric vehicles
  • Cyber security
  • Geothermal heat pumps

 

Allan Drury's picture

Thank Allan for the Post!

Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.

Discussions

Matt Chester's picture
Matt Chester on Jan 29, 2020 1:48 pm GMT

Con Edison kicks off the year with an overview of the six top energy trends to watch and how they affect customers

Really interesting the hear the discussion on how it affects customers specifically. Oftentimes these are more 'behind the curtain' changes at utilities-- customers flip on and off the light switch and it works; customers pay their monthly bills; customers get frustrated at outages. These are the typical touchpoints, regardless of if the utility is shifting its energy mix, investing in grid upgrades, etc. But communicating and sharing those with the customers is a great tool for utilities

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.

                 Learn more about posting on Energy Central »