- Oct 18, 2021 4:21 pm GMT
Recently, utilities have focused more on providing customers with satisfying experiences for each interaction. As a result, more than 40% of energy company employees now find themselves playing some customer service role, answering questions, providing information, etc. Consequently, DMG Consulting thinks the time has become for employees’ productivity software suite to include Customer Relationship Management software along with email, word processing, and spreadsheet solutions. What do you think of that idea?
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