Shifting customer personas of Energy & utilities industry
- Apr 10, 2021 3:45 am GMT
Energy and Utilities industry is rapidly evolving due to changes in underlying technologies. The industry has not just adopted the new and emerging technologies but it has also created new ecosystems / business models. The customers are constantly evolving with industry - intially by consuming technology presented by the industry, then contributing into the evolution cycle and of late they are the ones driving change. We will provide a perspective on changing dynamics of the Customer of Energy & utilities industry.
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