- Jul 13, 2020 5:30 pm GMT
Investments in SaaS Customer Relationship Management (CRM) solutions are poised to grow by $33.15 billion from 2019-2023, a CAGR of 14% according to TechNavio, a market research firm. Utilities are turning to this model because it simplifies maintenance, provides agility, and reduces costs. Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE. are the major market participants. How much interest does your utility have in these solutions? What do you see as its pluses and minuses?
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