Reimagining the Electricity Bill
image credit: A Well-Designed Electric Bill
- Feb 11, 2020 5:10 pm GMTFeb 11, 2020 3:46 pm GMT
- 1668 views
Behold the electric bill, a utility’s conduit to the customer.
A good electric bill makes for a good customer experience. It informs and educates. It also helps keep the lights on, quite literally, at electric utilities by making sure that customers pay their bills on time.
Sadly, the design of electric bills is mostly an afterthought in an industry steeped with endless jargon and technical terms. Which is a pity, really, because the changing conversations about electricity and climate change demand an informed customer, able to understand the consequences of choices available in the energy marketplace today.
A quick glance through the paper copy of my electric bill convinced me that utilities could care less about climate change or changes to the grid. I sublet my place from a couple, whose name is on the actual lease and am served by Consolidated Edison (ConEd), not the best of providers when it comes to customer service. My landlords receive an electronic copy of the bill while I get a paper bill.