What are your customers saying about you? Why not ask them? Moorhead Public Service, in Minnesota, is asking customers to complete a survey to get feedback on communication methods and customer service. The utility hopes to better understand perceptions of the utility and to improve customer satisfaction. In Georgia, two-way communication via texting has lifted Thomasville Utilities’ customer satisfaction. “Texting helps increase customer awareness…” Chris White, assistant city manager for Thomasville, said.