
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Moorhead Public Service seeking public's feedback on communication methods, customer service, renewable energy, and more
What are your customers saying about you? Why not ask them? Moorhead Public Service, in Minnesota, is asking customers to complete a survey to get feedback on communication methods and customer service. The utility hopes to better understand perceptions of the utility and to improve customer satisfaction. In Georgia, two-way communication via texting has lifted Thomasville Utilities’ customer satisfaction. “Texting helps increase customer awareness…” Chris White, assistant city manager for Thomasville, said.
Moorhead Public Service seeking public's feedback on communication methods, customer service, renewable energy, and more
(Moorhead, MN) -- A local utility is looking to gather feedback through April 30th, 2023. Moorhead Public Service is asking members of the community to share insights and opinions to help identify areas to improve. The survey should take a few minutes to
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