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Moorhead Public Service seeking public's feedback on communication methods, customer service, renewable energy, and more

What are your customers saying about you?  Why not ask them?   Moorhead Public Service, in Minnesota, is asking customers to complete a survey to get feedback on communication methods and customer service.  The utility hopes to better understand perceptions of the utility and to improve customer satisfaction.  In Georgia, two-way communication via texting has lifted Thomasville Utilities’ customer satisfaction.  “Texting helps increase customer awareness…” Chris White, assistant city manager for Thomasville, said.