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Nevelyn Black's picture
Writer, Independent

Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Mar 28, 2023

What are your customers saying about you?  Why not ask them?   Moorhead Public Service, in Minnesota, is asking customers to complete a survey to get feedback on communication methods and customer service.  The utility hopes to better understand perceptions of the utility and to improve customer satisfaction.  In Georgia, two-way communication via texting has lifted Thomasville Utilities’ customer satisfaction.  “Texting helps increase customer awareness…” Chris White, assistant city manager for Thomasville, said.




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