This item is part of the Special Issue - 05/2018 - Customer Care, click here for more
Here's a newspaper column about a grandstanding legislator who wants utilities to include a line in their bills related to lobbying efforts. This is the kind of story that requires an immediate response. Both the columnist and the legislator are trying to play up their roles as protectors of the public -- at the expense of the utilities. You definitely need to share your side of the story.