This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • May 26, 2020
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CPS Energy has assured customers that disconnections and late fees have been waived but San Antonio utility customers are worried about their utility bill.  Despite waiving fees, the company continues to send bills so customers can see their consumption.  How can utilities clearly communicate their plans for repayment to ease the concerns of customers unable to pay at this time?  Should consumption data point customers toward efficiency instead of growing past due amounts?   CPS Energy has energy advisors on hand but what additional ways can we calm customers?

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