Letter from Editor: Special Issue The Transformation of Utility Customer Care - Part 1
- May 25, 2019 9:41 pm GMT
This item is part of the Utility Customer Care - Spring 2019, click here for more
Utilities face challenges from many directions, including customers. As consumers interact with other types of companies in their daily lives, they experience personalization, digitization, and access to 24/7 omnichannel service. They then come to expect the same from their utilities. Some utilities have been better at adapting to these expectations than others.
The good news is that these challenges can be approached as opportunities. No matter where your utility is on this adaptation journey, there’s always something you can do right now to move forward, even if by just a few steps. “Transformation of Utility Customer Care” is a special Hot Topic section from Energy Central featuring the best ideas about how you can improve your customer service offerings today.
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