Letter from Editor: Special Issue The Transformation of Utility Customer Care - Part 1
- May 25, 2019 9:41 pm GMT
This item is part of the Special Issue - 2019-05 - Customer Care, click here for more
Utilities face challenges from many directions, including customers. As consumers interact with other types of companies in their daily lives, they experience personalization, digitization, and access to 24/7 omnichannel service. They then come to expect the same from their utilities. Some utilities have been better at adapting to these expectations than others.
The good news is that these challenges can be approached as opportunities. No matter where your utility is on this adaptation journey, there’s always something you can do right now to move forward, even if by just a few steps. “Transformation of Utility Customer Care” is a special Hot Topic section from Energy Central featuring the best ideas about how you can improve your customer service offerings today.
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.