Keeping Customers First Amid COVID-19 Impacts: The Approach We’ve Taken at Flint Energies
- May 22, 2020 4:47 pm GMT
This item is part of the Special Issue - 2020-05 - Customer Care, click here for more
The impact of the COVID-19 pandemic has created a lot of concern and anxiety for utility customers, particularly those who have been financially impacted by the drastically changed business environment. While adjusting to this new normal and keeping customers first, Flint Energies has implemented a number of specific measures.
First, Flint Energies is offering several bill payment options though its COVID-19 Arrangement and Relief Extension (CARE) program. This initiative is aimed at those who have been impacted financially by the public health crisis. While the CARE program does not relieve Consumer-members of their obligations to pay for energy services, it does allow the Cooperative more flexibility with assisting members during this difficult time. In order to offer understanding and flexibility that customers need during these uncertain times, customers who have missed payments or past-due balances will have a handful of options for how to handle past-due options by the end of July, which include applying deposits to past-due balances, move outstanding balances into a six month payment plan, or shift towards a pre-paid account.
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