This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
  • 807 items added with 467,539 views
  • Dec 21, 2021

How is your utility proactively reaching customers to create value and influence behavior? Utilities are spending more to improve customer relations and it's paying off.  Utility customer engagement has grown by eight points since 2019 and a recent study found 36 percent of customers are now highly engaged with their energy providers.  73 percent of the topics communicated were around environmental, social and governance issues (ESG).  With that in mind, how can your utility use ESG to improve customer engagement, experience and services? 

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