How Utilities Are Using Chatbots to Improve Customer Care
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- Mar 30, 2019 9:41 pm GMTMar 30, 2019 9:37 pm GMT
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As artificial intelligence (AI) continues to develop, chatbots — which use advanced AI and natural language processing — are a tool being used by many types of companies, including utilities. A chatbot is essentially a computer program designed to respond to voice prompts without human intervention. These programs are most useful in situations in which the appropriate responses can be easily predicted.
According to Robotics Business Review, 80% of businesses claimed they already use or plan to use chatbors by 2020.