How Many Customer Desires Do You Fold into Bill Design?
- Oct 3, 2019 1:26 pm GMT
Customer-centric thinking and how to get those valuable utility customers to understand and dive deeper into their energy use—and maybe conserve or perhaps flip to a time-of-use rate or join in a demand-side management/energy efficiency program—starts in one spot: the customer bill.
During the “Update Your Bill from the Customer’s Point of View: Reimaging the Utility Bill” session at the E Source Forum 2019, the speakers, including Nashville Electric Service (NES), revealed a few research-based thoughts on how to make that bill-based starting point for the customer truly appeal to them (and open doors for you, too).
Here are the top tidbits from the session to help your utility make that bill design do more.
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