This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Nevelyn Black's picture
Writer, Independent

Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Feb 14, 2023
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Improving the customer experience across all touchpoints creates a data feedback loop and can help companies adapt to a targeted audience.  How can utilities apply CX strategies like social media to their team? What are the benefits of a customer-centric approach? How can utilities create customer relationships that help win and retain customers?

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