
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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How the best omnichannel strategies combine sales, service and marketing
Improving the customer experience across all touchpoints creates a data feedback loop and can help companies adapt to a targeted audience. How can utilities apply CX strategies like social media to their team? What are the benefits of a customer-centric approach? How can utilities create customer relationships that help win and retain customers?
How the best omnichannel strategies combine sales, service and marketing
Here’s how you can create an omnichannel strategy that goes beyond marketing to power your sales and customer service efforts.
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The Energy Central Power Industry Network® is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
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