This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Sharon Parker's picture
Senior Marketing Manager IFS

Marketing communications manager with 15+ years' experience with workforce management/automation software specific to the energy and water utility industries.

  • Member since 2020
  • 7 items added with 8,720 views
  • Jul 7, 2020

I hope you will join us at Energy Central on Wednesday, July 15th at 1:00pm ET for our webinar on Proactive Planning and Customer Communications for the Next Pandemic.  

Why attend?
The COVID pandemic has introduced some unique requirements when it comes to safety protocols and resiliency planning. Along with social distancing and other procedures, it's now incumbent upon utilities to proactively manage the potential risk of contamination to workers and the public.

Join us for an informative session where we will examine how utilities can leverage changing emerging technologies to support these new safety requirements including automated contact tracing, daily health checks for public-facing workers, and coordinated customer communication pre- and post-service call with notifications if an infected worker has been at their home or in the area.

Hear from Memphis Light Gas & Water (MLGW) on how they are currently testing many of these features as part of their Customer Communications and Engagement technology initiative, where they are rolling out automated scheduling and appointment booking while simultaneously reducing the strain on their customer call center. MLGW will discuss how this integrated technology will prepare them to provide superior service while running a cost-effective – and secure – operation.

Register today!  

Sharon Parker's picture
Thank Sharon for the Post!
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