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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Extremists see US power grid as target, gov't report warns
I suppose news that extremists consider the power grid a target isn't shocking, but the increasing number of these kinds of reports is concerning -- assuming the adage "where there's smoke, there's fire" is correct. Obviously, utilities have to take whatever steps are necessary to protect themselves and their fellow utilities. And it's also imperative that you tell your customers how you're being proactive in preventing problems.
Extremists see US power grid as target, gov't report warns
Extremist groups in the United States appear to increasingly view attacking the power grid as a means of disrupting the country, according to a government report aimed.
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