The energy utilities sector should give the people what they want: More green initiatives
- Apr 10, 2019 1:36 pm GMT
Do you know what the energy utilities sector needs? A spark. Badly.
Energy utilities suffered a sector-wide plunge in customer satisfaction, falling 2.7% to an ACSI score of 73.2 (out of 100), per the American Customer Satisfaction Index's (ACSI) latest Energy Utilities Report.
Despite record-high U.S. natural gas production and exponential growth in electricity generation from renewable energy sources, all three categories of energy utilities took a significant hit in customer satisfaction. Cooperative dropped 2.6% to 75, and investor-owned and municipal both fell 2.7% into a tie at 73.
Prices are high, the weather has been extreme, and there’s been a decline in electric power reliability. Yet, as it turns out, if there’s one area that has truly hindered customer experience, it’s green initiatives. Specifically, a lack thereof.
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