Part of EnergyBiz® Network »
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Shared Link
Electric utility set to close its drive-thru
Are customers easily transitioning from in-person payments to online applications? Are utilities? Four years ago, 53 percent of utility companies didn’t even have an app. To accommodate customers from all walks of life, utilities have always had multiple avenues for customers to pay their bill. However, the drive-thru payment location set up by North Little Rock Electric will be closing in August. Instead, the utility hopes to direct customers to use their app to make payments.
Electric utility set to close its drive-thru
North Little Rock Electric announced Friday it will be moving its customer service department in the fall and will permanently close the drive-thru services at the end of August.
Source: www.arkansasonline.com
Discussions
No discussions yet. Start a discussion below.
Thank Nevelyn for the Post!
Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Your access to Member Features is limited.
Sign in to Participate