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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Electric utility set to close its drive-thru
Are customers easily transitioning from in-person payments to online applications? Are utilities? Four years ago, 53 percent of utility companies didn’t even have an app. To accommodate customers from all walks of life, utilities have always had multiple avenues for customers to pay their bill. However, the drive-thru payment location set up by North Little Rock Electric will be closing in August. Instead, the utility hopes to direct customers to use their app to make payments.
Electric utility set to close its drive-thru
North Little Rock Electric announced Friday it will be moving its customer service department in the fall and will permanently close the drive-thru services at the end of August.
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