Effective Tools Can Transform Field Service
- May 26, 2019 1:01 am GMT
This item is part of the Special Issue - 2019-05 - Customer Care, click here for more
Washington Gas is proud of its 170-year history as the hometown provider of natural gas based in Washington D.C. We are committed to maintaining a safe system for our more than 1.1 million customers across DC, Maryland and Virginia as our number one priority. Now more than ever, cultivating an effective field workforce with proper tools is crucial to achieving that goal and consistently meet the high expectations of our customers across our territory.
Consider the scope of our system. We operate approximately 13,000 miles of distribution main and roughly 12,500 miles of service lines throughout our footprint. That’s a lot of infrastructure to build, manage and repair. We’re dedicated to arming our field team with all the advantages to do the job right every day. We are focused on continuing to establish as dynamic field service operation to help us succeed in new challenges. This is all a big part of how we maintain our track record of over 99% service reliability which our customers expect and deserve.
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