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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Jan 5, 2021

Can kiosks improve customer care?  Dothan Utility is opening its second payment kiosk in the area and Alabama Power plans to deploy 80 kiosks in 36 locations state-wide.  Kiosks will improve customer care by eliminating the need for outsourcing to a third party.  Now utilities can control the entire customer experience.  Previously, customers paying with cash did not interact as much with their utility’s website.  Are kiosks an opportunity to provide those customers with timely information about their account and programs available to them?  

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Matt Chester's picture
Matt Chester on Jan 5, 2021

I'm sure the ideal for the utility would be to have all their customers paying online or via some other mobile means, but it's great that Dothan Utilities is showing that they recognize that that's not as accessible or desirable for all their customers and are making sure those specific cusotmers' needs are met. 

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