Customer Service in a Pandemic: Technology is the Key to Convenient Communication
- May 21, 2020 3:23 pm GMT
This item is part of the Utility Customer Care - Spring 2020 SPECIAL ISSUE, click here for more
As the world settles into our new reality, we’re facing many changes from both a personal and business perspective. The way we serve our customers looks a little different today and signs point to many of these changes becoming our new normal for the foreseeable future.
While how you’re serving your customers may look different, the end goal remains the same. Give those efforts a boost with technology-driven tools and apps to access account information and communication channels. In uncertain times, it’s critical that your communication tools are agile and intuitive, not only to meet the needs of an ever-changing market driven by technology-savvy customers, but also to empower your staff to provide outstanding customer service.
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