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Customer satisfaction declines across entire energy utilities sector, according to ACSI data

David VanAmburg's picture
Managing Director, The American Customer Satisfaction Index

David VanAmburg joined the American Customer Satisfaction Index in 1998 and was named Director for ACSI’s federal government satisfaction study in 1999, piloting the first-ever government-wide...

  • Member since 2019
  • 5 items added with 9,143 views
  • Apr 12, 2019

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Following a slight bump in 2018, residential customer satisfaction in the energy utilities sector has taken an about-face one year later.

While U.S. natural gas production is at an all-time high and electricity generation from renewable sources is growing at a record rate, customer satisfaction with gas and electric service providers falls 2.7% to a score of 73.2 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI) Energy Utilities Report 2018-2019.

You can read the full report by clicking the "Publication" button below.

If you have any questions, feel free to reach out to myself or visit the American Customer Satisfaction Index for more details. I've also written two posts breaking down the findings, one discusses green initiatives and the other provides a broader overview of the report, in case you're interested. 


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David VanAmburg's picture
Thank David for the Post!
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