Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
- Feb 2, 2023 11:55 pm GMT
Energy-related programs offered to energy consumers - residential, institutional, commercial and industrial - in developed countries, show that in addition to being a win-win from an economic-financial point of view, they are "tools" for loyalty.
The explanation is simple. Achieving and maintaining better results in the energy area changes the perception of customers and, above all, creates a valuable partnership environment.
This stance differs greatly from the traditional thinking that each party only seeks its best result, regardless of what happens to the other.
New times! Wonderful and charming with the new possibilities!
If you want to explore this path, let us talk about it!
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