CUSTOMER FRIENDLY ELECTRIC AND GAS BILLS – A Perspective from a Rate Payer and Industry Professional
- May 22, 2020 11:41 pm GMT
This item is part of the Utility Customer Care - Spring 2020 SPECIAL ISSUE, click here for more
What would customers really like to see when they open an electric or gas bill? I believe customers would like to see bills that are:
- Clear and simple to understand
- Demonstrably fair
As I look at my latest electric bill from New York State Electric and Gas, it tells me that my bill is made up of thirteen components, grouped into four subtotals. It shows me sixteen other figures used to calculate the thirteen components, and a grand total of the four subtotals on another page. Another whole page describes each of the thirteen components of the bill and other figures used to calculate them.
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