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White Paper

Customer-Centric Energy Transformation - A Case Study of the Opportunity with Green Mountain Power

This item is part of the Special Issue - 05/2018 - Customer Care, click here for more

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We set out to assess how Green Mountain Power can advance the transformation to a low-carbon, reliable, affordable energy system by building on its portfolio of innovative customer programs and its evolving business model. This report provides recommendations to GMP for expanding its offerings and impact as it shifts its business model toward an energy-services utility highly engaged in energy solutions for its customers.

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