Customer-Centric Energy Transformation - A Case Study of the Opportunity with Green Mountain Power
- Apr 30, 2018 11:01 pm GMT
This item is part of the Special Issue - 2018-05 - Customer Care, click here for more
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Recently, utilities have focused more on providing customers with satisfying experiences for each interaction. As a result, more than 40% of energy company employees now find themselves playing some customer service role, answering questions..
Customer Corner: Monthly Digest of Insights Shared by Your Peers in the Energy Central Customer Care Group – October 14, 2021
Your fellow group members are paying close attention to utility customer care trends and sharing their insights. This month’s roundup includes information about educating customers about renewables, smart home device adoption, and more.
As utility marketers, we're often asked to share rather esoteric messages with residential customers: energy efficiency, electric or gas safety, storm prep, rate plan and payment options. As important as these topics are, it can be a challenge..
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