Energy Central
Energy Central is an online community for global power professionals searching for information, products and services related to the energy industry. Energy Central helps the Power Industry work better!
Post
Customer Care: A New Reality - Energy Central Insights Special Issue Series
This item is part of the Utility Customer Care - Spring 2020 SPECIAL ISSUE, click here for more
Your access to Member Features is limited.
Letter from The Community Leader:
Earlier this year Energy Central set Customer Care as part of our Special Issue topic calendar. Little did we know how important this issue would become. Amid the global crises that has been thrust upon us all in 2020, utilities have had to adjust rapidly. In addition to ensuring that customers are able to keep their lights on, utilities are still expected to meet other customer demands such as: providing personalized and agile billing and payment options; catering to the green-driven customers who want to be a sustainability partner; offering efficiency or load management programs to homes and businesses; tapping into the world of smart meters and devices in a customer-friendly way; always being available for communications via traditional or digital means; and so much more.
As part of our special issue series, Energy Central has gathered stories and articles from all corners of the utility sector for a two-part Hot Topic Series entitled “Utility Customer Care in 2020: A New Reality.”
Follow this link to read through these high-value posts shared by your peers from the Energy Central community. And, while you are there, we encourage you to start a dialogue in the comments section. Let’s start conversations that will challenge our understanding of customer care and help drive the industry to new and improved outcomes!
We look forward to hearing your thoughts and hope you enjoy this special issue!
Audra C Drazga
VP of the Power Industry Network
- Welcome Sujan Bose, New Expert in the Digital Utility Community- [an Energy Central Power Perspectives™ Expert Interview]
- For Energy Central Community Members Heading to Distributech, Be Sure to Check Out Our Partners in Person
- The Best in the Biz – January 26, 2023
- Danny Petrecca of Locusview Prepares for DISTRIBUTECH Discussion on Utility Processes and Systems of Record Amid Grid Growth & Digitalization - [an Energy Central Power Perspectives™ Expert Interview]
Discussions
No discussions yet. Start a discussion below.
- Call for Articles - Predictions, Forecasts, and Anticipated Trends for the Power Industry in 2023 - [Energy Central Special Issue Series]
- Data Analytics & Intelligence - Letter from the Community Leader
- Last Call for Participation - GIS For Utilities - [Energy Central Hot Topic in partnership with Esri] - No cost for participation for Community Members
- A little Halloween Fun! As the industry focuses on expanding our Grid, should undergrounding be the top priority?
Related Special Issue Content
Utility Customer Care - Spring 2020 SPECIAL ISSUE
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Sign in to Participate