Energy Central
Energy Central is an online community for global power professionals searching for information, products and services related to the energy industry. Energy Central helps the Power Industry work better!
Post
Customer Care: A New Reality - Energy Central Insights Special Issue Series
Posted to Energy Central in the Customer Care Group
This item is part of the Special Issue - 2020-05 - Customer Care, click here for more
Letter from The Community Leader:
Earlier this year Energy Central set Customer Care as part of our Special Issue topic calendar. Little did we know how important this issue would become. Amid the global crises that has been thrust upon us all in 2020, utilities have had to adjust rapidly. In addition to ensuring that customers are able to keep their lights on, utilities are still expected to meet other customer demands such as: providing personalized and agile billing and payment options; catering to the green-driven customers who want to be a sustainability partner; offering efficiency or load management programs to homes and businesses; tapping into the world of smart meters and devices in a customer-friendly way; always being available for communications via traditional or digital means; and so much more.
As part of our special issue series, Energy Central has gathered stories and articles from all corners of the utility sector for a two-part Hot Topic Series entitled “Utility Customer Care in 2020: A New Reality.”
Follow this link to read through these high-value posts shared by your peers from the Energy Central community. And, while you are there, we encourage you to start a dialogue in the comments section. Let’s start conversations that will challenge our understanding of customer care and help drive the industry to new and improved outcomes!
We look forward to hearing your thoughts and hope you enjoy this special issue!
Audra C Drazga
VP of the Power Industry Network
- Welcome Danny Vital of XTec, New Expert in the Digital Utility Group- [an Energy Central Power Perspectives™ Expert Interview]
- Management Matters: Monthly Digest of Insights Shared by Your Peers in the Energy Central Utility Management Group – September 2, 2021
- Welcome Ben Dwinal of UDC, New Expert in the Digital Utility Group- [an Energy Central Power Perspectives™ Expert Interview]
- Episode #42: 'EVs As A Grid Asset, Will Utilities Take Advantage' With Charlie Botsford [an Energy Central Power Perspectives™ Podcast]
- What takeaways did you get from CS Week?
- NYC Landlords React to Building Energy Efficiency Grades
- Last Call for Articles: Unlocking Solutions. Powering An Industry - The Technology Ecosystem and its role in Building Private Utility LTE Networks
- Utility Customer Care 2021 and Beyond: Letter from the Community Leader
Discussions
No discussions yet. Start a discussion below.
Related Special Issue Content
Utility Customer Care - Spring 2020
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Sign in to Participate