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image credit: Courtesy of Con Edison
Allan Drury's picture
Media Relations manager Con Edison

Allan Drury joined Con Edison in May 2009 as a Media Relations spokesman. Working in New York City, the media capital of the world, he speaks daily with reporters from local and national...

  • Member since 2016
  • 72 items added with 55,697 views
  • Aug 9, 2020

Additional crews are arriving today to bolster the 24/7 restoration of some 55,100 customers remaining without electric service as a result of Storm Isaias. Another 600 contractors will join 1,700 Con Edison employees and 1,500 mutual aid workers already in place for a 3,800-member team to restore service.

The workers will focus on customers without service including: 35,100 in Westchester, 11,000 in Queens; 6,900 in the Bronx, 1,100 in Staten Island and 1,000 in Brooklyn.

Con Edison expects the vast majority of customers affected by the storm in each of the New York City boroughs to have service back by 11 p.m. Sunday and the vast majority in Westchester to be restored by 11 p.m. Monday. The company will continue to work around the clock to restore the remaining customers.

“We realize it’s very frustrating to be without electricity,” said Matthew Ketschke, Con Edison’s senior vice president of Customer Energy Solutions, “and that’s why we have crews working around the clock to restore power. We’re committed to doing this job quickly and safely, and we won’t rest until every customer is back in service.”

Con Edison has expanded its spoilage claims policy so that customers without power for 48 hours can fill out a claims form to request reimbursement for the cost of spoiled food, medication, or perishable commercial merchandise.

Communities with significant numbers of customers remaining out include:

  • In Westchester County: Yonkers, Rye, New Rochelle, North Castle, New Castle and Mamaroneck.
  • In Queens: Flushing, Elmhurst, Ozone Park and Ridgewood.
  • In the Bronx, Baychester, Riverdale, Throggs Neck and Wakefield.
  • In Staten Island: St. George.
  • In Brooklyn: Sheepshead Bay.

Con Edison is leveraging technology with a new damage assessment app allowing field workers to make detailed reports on conditions and request needed materials. To learn more about how this app works click here. Smart meter data also has been utilized to communicate more effectively and streamline operations.

Nearly 200,000 customers reported their outages, including 85 percent who utilized text, the web, or a voice response system. Con Edison has sent more than 1.5 million texts and phone messages to customers to update them on outage restoration efforts. Ninety percent of customers who reported that they lost power have been contacted with individual restoration times.

Con Edison is making daily outbound calls to our most vulnerable customers. More than 800,000 outbound calls to these customers were made during the event.

The company continues to receive reports of downed wires and is sending crews to these locations. Con Edison cautions everyone to stay away from downed wires. Do not assume they are de-energized. They may be live.

The storm caused more than 300,000 customers to lose service. Powerful winds toppled trees and snapped branches, damaging wires, transformers and utility poles. Much of the infrastructure required extensive repairs or rebuilding.

Con Edison personnel practice social distancing to keep everyone safe from the coronavirus. Con Edison is following the U.S. Centers for Disease Control and Prevention guidelines.

The company is in close contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response as needed.

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