COVID-19 Utilities Customer Experience – Up Your Game
- May 7, 2020 5:44 pm GMT
It’s possible you headed into the COVID-19 crisis thinking your customer experience game is already strong. That’s great—but I’d encourage you to think again. – Forbes.com
COVID-19 is affecting nearly every aspect of Utility Operations, especially Customer Engagement. More than 30 million Americans applied for unemployment benefits since mid-March. Three in five consumers report some level of concern about rising energy costs during shelter-in-place, and summer is coming; meaning that transparently communicating energy costs and energy saving tips has become a key aspect of the new normal in customer engagement.
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