- Mar 16, 2020 6:54 pm GMT
More personalized data promises to enhance customer engagement with limited human involvement. But, is it really possible to improve the customer experience without the human element or with less people involved? Analytics and AI aim to personalize consumer data and improve operations. Could tools like customized notifications reduce the number of incoming calls to call centers? Would customers recognize the value in personalized energy-saving tips or rebate promotions based on their actual energy consumption?
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