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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Mar 16, 2020
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More personalized data promises to enhance customer engagement with limited human involvement.  But, is it really possible to improve the customer experience without the human element or with less people involved?  Analytics and AI aim to personalize consumer data and improve operations.  Could tools like customized notifications reduce the number of incoming calls to call centers?  Would customers recognize the value in personalized energy-saving tips or rebate promotions based on their actual energy consumption?

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