This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 


Consumer Engagement with Communication Strategies and Tactics That Work

Alantha Garrison's picture
Energy Use Specialist Gunnison County Electric Association
  • Member since 2019
  • 1 items added with 348 views
  • Aug 27, 2021

One of the hardest things we do can be to engage with our customers. But you can learn some new ideas to improve your communications during the Consumer Engagement with Communication Strategies and Tactics That Work session at the Rocky Mountain Utility Exchange!

Join us to learn how Xcel Energy redesigned their residential heating and cooling programs to include all aspects of rebates into a one-stop shop that provides solutions for their customers, as well as how they leveraged the capabilities of their third-party vendors to further engage with customers.

We will also hear from Ameren Illinois about how they maintained high customer engagement during the heat of the pandemic by transitioning to an online platform, citing specific case study examples. Join us on September 22nd from 10:30am to 12pm!


Alantha Garrison's picture
Thank Alantha for the Post!
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