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Consumer advocates push for strict standards in proposed Maine utility rating system
Are consumer advocates raising the bar or developing unrealistic goals with new standards? Maine Public Utilities Commission hopes to improve customer care and reduce restoration times with quality-of-service standards. The Commission has not said whether smaller, consumer-owned power systems would be held to the same standards as investor-owned utilities in the state. Maryland has a sliding scale for measuring restoration times in connection with the severity of a storm and Barbara Alexander, consultant for consumers and public utility advocates, hopes Maine can follow suit.
Consumer advocates push for strict standards in proposed Maine utility rating system
The Maine Public Utilities Commission is weighing a system of regular report cards and possible penalties for power utilities in the state.
Source: www.pressherald.com
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