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Customer Engagement & Experience
Doug Houseman
Doug Houseman
Expert Member
Top Contributor
 · Posted in Customer Engagement & Experience

Congratulations to the best of the best

The new J.D. Power Utility Customer Satisfaction was released last week.

Here are the winners (copied from J.D. Power)

Study Results
The following utilities rank highest in customer satisfaction in their respective region:

East Large Segment: PSE&G
East Midsize Segment: Delmarva Power
Midwest Large Segment: MidAmerican Energy
Midwest Midsize Segment: Kentucky Utilities (for a seventh consecutive year)
South Large Segment: Georgia Power
South Midsize Segment: EPB (for a seventh consecutive year)
West Large Segment: SRP (for a 21st consecutive year)
West Midsize Segment: Clark Public Utilities (for a 15th consecutive year)
Cooperatives Segment: Sawnee EMC

In my career I have had the honor of working with all but one of these utilities, and have had the pleasure of learning from each of them. I wish to thank each one of them for challenging me and making me a better person.