Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Congratulations to the best of the best
- Dec 20, 2022 12:14 pm GMT
The new J.D. Power Utility Customer Satisfaction was released last week.
Here are the winners (copied from J.D. Power)
The following utilities rank highest in customer satisfaction in their respective region:
East Large Segment: PSE&G
East Midsize Segment: Delmarva Power
Midwest Large Segment: MidAmerican Energy
Midwest Midsize Segment: Kentucky Utilities (for a seventh consecutive year)
South Large Segment: Georgia Power
South Midsize Segment: EPB (for a seventh consecutive year)
West Large Segment: SRP (for a 21st consecutive year)
West Midsize Segment: Clark Public Utilities (for a 15th consecutive year)
Cooperatives Segment: Sawnee EMC
In my career I have had the honor of working with all but one of these utilities, and have had the pleasure of learning from each of them. I wish to thank each one of them for challenging me and making me a better person.
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