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Con Edison One-Time Bill Credit for Isaias Outages

Allan Drury's picture
Media Relations manager Con Edison

Allan Drury joined Con Edison in May 2009 as a Media Relations spokesman. Working in New York City, the media capital of the world, he speaks daily with reporters from local and national...

  • Member since 2016
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  • Sep 19, 2020

NEW YORK – Con Edison customers who lost power for three consecutive days (72 hours) or more due to Tropical Storm Isaias will receive a one-time credit, resulting in a reduction on bills issued between October and November 2020, the company announced today. 

This one-time credit will offset fixed-monthly customer charges based on 30 days of service. Credit will be based on a pro-rata reduction in 30-day fixed charges based on customers’ average outage duration.  Additionally, lower energy consumption due to the outage also will result in reduced charges.   

Residential customers will receive a $2.67 to $3.20 credit against the $16.00 monthly customer charge depending on outage length, while small- and medium-size business customers will receive $4.68 to $5.62 against the $28.10 monthly levy. Larger commercial customers will receive similar credits based on their service classification.

The monthly delivery-charge reductions are in addition to company reimbursements announced on August 8 for food and prescription medicine spoilage for those enduring a two-day-or-more power loss because of Tropical Storm Isaias.

Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $13 billion in annual revenues and $59 billion in assets. The utility delivers electricity, natural gas and steam to 3.5 million customers in New York City and Westchester County, N.Y. For financial, operations and customer service information, visit

Allan Drury's picture
Thank Allan for the Post!
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Matt Chester's picture
Matt Chester on Sep 21, 2020

Good to see-- this doesn't amount to that much per customer and likely isn't the difference between being able to afford the bill vs. not, but on a fundamental basis it makes sense that customers shouldn't be charged for power access on days where they were not able to tap into the grid. 

Jason Price's picture
Jason Price on Sep 21, 2020

Is the across the board credit to customers something new Con Edison, and most utilities for that matter, or is it a sign of the times where utilities are being more responsive to the customer and becoming more customer centric? As a 25-year Con Edison customer I do not recall ever receiving a credit for lack of service however I may not have been looking that closely at my monthly bill either. Regardless, the credit in aggregate is a large revenue hit on top of the already potential large arrerage due to COVID. This is a tough year for everyone, utilities and utility customers included.  

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