- May 10, 2018 6:18 pm GMT
This item is part of the Special Issue - 2018-05 - Customer Care, click here for more
In this digital age, communication is easier than ever, with options running the gamut from old-fashioned direct mail campaigns to social media pages and tweets. What a utility puts out in terms of communication is only one side of the coin; how customer-owners engage with the utility, offer feedback, and become part of decision-making is the other.
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