This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Rachael Lewis's picture
Power Industry Network Coordinator Energy Central

Rachael is a 10+ year veteran here at Energy Central.  She’s held positions across the company including the production of our news service. Rachael's current role as Power Industry Network...

  • Member since 2005
  • 104 items added with 18,026 views
  • May 10, 2018 6:15 pm GMT

This item is part of the Special Issue - 2018-05 - Customer Care, click here for more

In this digital age, communication is easier than ever, with options running the gamut from old-fashioned direct mail campaigns to social media pages and tweets. What a utility puts out in terms of communication is only one side of the coin; how customer-owners engage with the utility, offer feedback, and become part of decision-making is the other.

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