- May 10, 2018 6:15 pm GMTMay 10, 2018 6:18 pm GMT
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This item is part of the Special Issue - 2018-05 - Customer Care, click here for more
A community seat at the utility table | American Public Power Association
How public power involves customers in decision-making
Surveys have found that most utility customers spend about 10 minutes a year thinking about their utility, usually when they get the bill. For public power utilities, which are owned by the communiti
In this digital age, communication is easier than ever, with options running the gamut from old-fashioned direct mail campaigns to social media pages and tweets. What a utility puts out in terms of communication is only one side of the coin; how customer-owners engage with the utility, offer feedback, and become part of decision-making is the other.
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