The Community-owned Difference: Lessons for Maintaining a Customer Focus
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- Jan 28, 2020 9:45 pm GMTJan 27, 2020 12:04 am GMT
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This item is part of the Special Issue - 2020-01 - Predictions & Trends, click here for more
After a wonderful and productive four-year stint proudly serving as the president and CEO of the Utilities Technology Council, I have returned to the American Public Power Association—where I previously spent 15-years advocating on behalf of public power utilities. Refocusing on the broader electric utility policy arena, I believe that public power (and, frankly, the entire industry) will continue to pursue distribution optimization in response to evolving customer expectations. There’s no doubt that there are massive operational challenges facing the industry, including cybersecurity, but through it all, electric utilities—particularly public power—must keep a keen focus on the customer.