Communication With Customers Is Key During a Power Outage
- Jan 14, 2019 5:24 pm GMT
A wide range of complications can result in an electrical power outage. Environmental stressors like wind and rain, mismanagement of distribution lines, and generator impairments all have the potential to leave customers in the dark, without the energy they need for devices and appliances.
During these stressful periods when repairs are underway, communication is indispensable to a company's reputation. According to a 2017 survey by J.D. Power, an increase in outage communications was one of the primary reasons behind the rise in customer approval throughout the industry.
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