This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Andy Gotlieb's picture
Editor of a specialty publication, former public relations practitioner, Freelancer

I hold 34 years of experience in communications, mostly in journalism, with a decade in public relations, too.  The first 17 years were spent in print journalism, where I covered, at various...

  • Member since 2016
  • 1,040 items added with 540,067 views
  • Feb 21, 2023
  • 161 views

This opinion column is standard fodder -- utilities need to be better regulated -- that doesn't make any particularly novel arguments, but that doesn't mean it should be ignored. Whenever these kinds of "crusading" op-eds pop up, utilities need to quickly rebut them (or at least present their side of the picture). The average reader might find this op-ed fairly compelling, so it's your obligation to offer competing (and compelling) information.

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Andy Gotlieb's picture
Thank Andy for the Post!
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