Central Maine Power’s inaccurate billing, disconnect notices and long-term customer service failures have left ratepayers incensed. The utility brought former CEO back on to help rebuild trust within the community. Although up 50 points from last year, the utility is still ranked last in the nation. CMP says it's dedicated to turning those numbers around but will hiring more CSRs and adding a new mobile app be enough to improve their scores next year?
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.