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Nevelyn Black's picture
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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
  • 809 items added with 468,762 views
  • Nov 20, 2020

Central Maine Power’s inaccurate billing, disconnect notices and long-term customer service failures have left ratepayers incensed. The utility brought former CEO back on to help rebuild trust within the community.  Although up 50 points from last year, the utility is still ranked last in the nation.  CMP says it's dedicated to turning those numbers around but will hiring more CSRs and adding a new mobile app be enough to improve their scores next year?

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Matt Chester's picture
Matt Chester on Nov 20, 2020

Must be an incredibly frustrating situation for customers in this service area who don't have the option to switch providers-- it's good to see the improvement year over year, but what else can customers do to make these improvements a priority and reality in their utility? 

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