Part of EnergyBiz® Network »
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Shared Link
Cloud Contact Center Adoption Grows
Cloud computing offers utilities the ability to deploy and enhance enterprise software more quickly and often less expensively than legacy solutions. Yet, only 17% of seats in energy company contact centers deployed such solutions in 2020, according to DMG Consulting. On the plus side, this area represents the market’s fastest growing sector, according to the market research firm.
Cloud Contact Center Adoption Grows
DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report ***MEDIA ALERT*** Strengthening demand drives surge of activity, including mergers and acquisitions Who: DMG Consulting LLC, a leading provider of co
Source: www.dmgconsult.com
Discussions
No discussions yet. Start a discussion below.
Thank Paul for the Post!
Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.
Get Published - Build a Following
The Energy Central Power Industry Network® is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Your access to Member Features is limited.
Sign in to Participate